PRIVACY POLICY

 

Updated Date: 11/12/2024

 

ASAP Heating & Air ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our website, services, and SMS communication channels, in compliance with A2P 10DLC, CTIA Messaging guidelines, and carrier codes of conduct.

 

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details you provide when using our services or signing up for communications.
  • Technical Data: IP address, device type, browser type, operating system, and usage data when you visit our website or engage with our services.
  • Communication Data: SMS text message interactions, including content, timestamps, and response data.
  • Analytics Data: We use Google Analytics to collect information about how users interact with our website. This includes pages visited, time spent on the site, referral sources, and other interaction data.

 

2. How We Use Your Information

We use your information to:

  • Provide and improve our heating and air conditioning services.
  • Communicate with you via SMS for service updates, appointment reminders, and promotional offers.
  • Analyze website performance and user behavior using tools like Google Analytics to enhance our website and user experience.
  • Ensure compliance with messaging regulations, including A2P 10DLC guidelines, CTIA standards, and carrier-specific requirements (AT&T and T-Mobile Codes of Conduct).

 

3. Use of Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses "cookies," which are small text files placed on your computer, to help us analyze how users interact with our site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on its servers. Google uses this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website activity and internet usage.

Opting Out of Google Analytics

You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies in your browser settings. Additionally, you can use the Google Analytics Opt-out Browser Add-on to disable tracking.

 

4. SMS Messaging Consent

By providing your mobile phone number, you consent to receive automated SMS text messages from ASAP Heating & Air for the purposes of service updates, appointment reminders, and promotional messages. Message frequency may vary, and standard message and data rates may apply.

Opt-In Requirements

  • You must provide explicit consent to receive messages from us. This can be done through our website, online forms, or by texting a designated keyword to our service number.

Opt-Out Options

  • You can opt out of receiving SMS messages at any time by replying with the keywords "STOP," "UNSUBSCRIBE," or similar commands.

 

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise share your personal information with third parties for marketing purposes. However, we may share your data with trusted service providers who assist us in delivering our services, including analytics providers like Google.

 

6. Security Measures

We implement technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

 

7. Third-Party Services

Our website may include links to third-party websites or services, such as Google Analytics. Please review the privacy policies of any third-party services you engage with.

 

8. Compliance with A2P 10DLC and Carrier Guidelines

We adhere to CTIA Messaging Principles, register all messaging campaigns with The Campaign Registry (TCR), and follow AT&T and T-Mobile Codes of Conduct for user consent and message delivery.

 

9. Your Data Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request Correction of any inaccurate data.
  • Request Deletion of your personal data.
  • Withdraw Consent for SMS communications.

 

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

 

11. Contact Us

For any questions about this Privacy Policy, please contact us at:

ASAP Heating & Air
10514 E Latimer St N,
Tulsa, OK 74116
(918) 727-2727
schedule@asapheatandair.com